How it works
Set your policy
Choose when to require a card on file or collect a deposit. Set rules by party size, day of week, or time slot -- whatever makes sense for your restaurant.
Guest books a table
When a guest makes a reservation that triggers your policy, they securely enter their card details. No friction for smaller parties if you prefer.
Reminders go out
Automated email confirmations remind guests of their reservation. SMS reminders are coming soon. Most no-shows happen because people simply forget.
No-show? You are covered
If a guest does not show up and does not cancel in time, charge the no-show fee or keep the deposit. The record stays on their guest profile for future reference.
Everything you need to protect your tables
No-show protection is not just about charging fees. It is about building habits and accountability so guests show up in the first place.
Require a credit card to secure the reservation. No charge unless the guest no-shows. This alone reduces no-shows by 40-60% at most restaurants -- the commitment changes behavior.
For large parties, special events, or high-demand nights, collect a deposit at the time of booking. Set the amount per guest or per table. Deposits are applied to the final bill or refunded if cancelled within your window.
Set a flat fee per person or per reservation. When a guest no-shows, charge their card automatically. Your policy is shown clearly during booking so there are no surprises.
Every no-show is tracked on the guest profile. See their no-show rate, past incidents, and decide how to handle future bookings. Some restaurants require deposits from repeat offenders -- that is your call.
Email confirmation reminders go out automatically. SMS reminders are coming soon. A simple reminder the day before prevents a surprising number of no-shows.
See your restaurant-wide no-show rate over time. Track whether your policies are working. Spot trends by day of week, party size, or booking source.
Related: Reduce no-shows · Guest CRM · All features