How it works
Profiles build automatically
Every time a guest books a table, bavoli creates or updates their profile. Name, contact info, visit count, and booking history are tracked without any extra work from your team.
Add the details that matter
Tag guests as VIPs, note their preferred table, record dietary restrictions, log allergies, or add any custom note. Your host stand has context before the guest walks in.
See the full picture
Pull up any guest and see their complete history: total visits, no-show rate, average party size, last visit date, and every note your team has added. All in one view.
Use it or export it
Your guest data is yours. Use it inside bavoli to deliver better service, or export it anytime as a CSV. No lock-in. No data hostage situations.
Know your guests like a neighborhood restaurant should
Big chains have entire teams for this. With bavoli, it is built into every reservation.
See every visit a guest has made -- dates, party sizes, tables seated, and any notes from previous visits. Know whether someone has been in twice or twenty times without asking.
Create your own tags -- VIP, press, industry, neighbor, birthday club -- whatever categories make sense for your restaurant. Filter and search guests by tag. Tags are flexible because every restaurant is different.
Record allergies, dietary preferences, and restrictions on the guest profile. When they book again, your kitchen and front of house already know. That kind of attention turns first-timers into regulars.
Note which table a guest prefers, whether they like the patio or a quiet corner, or if they always need a high chair. When they call to book, your host already knows.
Track birthdays, anniversaries, and other dates that matter to your guests. A small note on a reservation -- “anniversary dinner, table by the window” -- can make someone a customer for life.
Your guest list is your asset, not ours. Export all your guest data as a CSV anytime. If you ever leave bavoli, your data leaves with you. No lock-in. No fees to get your own data back.
Related: Guest loyalty · No-show protection · All features